Cloud Accounting Support Specialist

Office-Based Mobile, AL Horne CPAs & Business Advisors

The Cloud Accounting Support Specialist will need to prioritize and multi-task on a daily basis, while maintaining a high level of confidence and professionalism. This position must be able to work on complex problems, while balancing a large workload in a fast-paced environment. They will work closely with the Franchise business, Technology and Service Transformation teams.

Job Responsibilities:

  • Listen and understand the customer’s needs and provide proactive suggestions as well as answers to improve customers’ use and satisfaction
  • Participate in meetings to understand business requirements and development objectives.
  • Provide guidance to the business and project team with respect to technical feasibility, complexity, and level of effort required to deliver a custom solution.
  • Communicate new features to customers and stay current on releases.
  • Continuously identify and develop solutions for process efficiency improvements to improve operations and productivity.
  • Escalate issues and recommendations to management as appropriate.
  • Ad hoc technical accounting research
  • Contribute to the development of internal knowledge base, user guides, and other various communications systems.
  • Produce Ad-hoc reports when requested.
  • Provide performance tuning on existing reports to enhance end user experience.
  • Create IT documents for knowledge base, user guides, and other various communications systems.
  • Manage business application reports using Intacct report writer (creating new reports and updating existing reports).
  • Other responsibilities as assigned based on business need.
  • This position will require travel.

Job Requirements:

  • Bachelor’s degree in Business Administration, Accounting, Management Information System or equivalent experience
  • Certified Public Accountant (CPA) a plus though not required
  • Solid understanding of general accounting concepts
  • Commitment to customer service with a strong sense of ownership for projects and results.
  • Advance usage of Excel & Microsoft Word
  • Experience working with an Accounting or ERP/Financial software application is a plus
  • Strong analytical and problem solving skills
  • Strong organizational skills with the ability to multi-task in a fast paced environment
  • The ability to learn quickly and research issues for which you may not have an immediate answer.
  • Highly enthusiastic, positive-minded, customer focused, service-orientated
  • Excellent English language written and verbal communication skills, including clear speaking voice and good use of grammar
  • Proven success in a team environment and collaborating across teams
  • Experience with Intacct is strongly preferred

Tagged as: Cloud Accounting, Intacct

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