The Cloud Accounting Support Specialist will need to prioritize and multi-task on a daily basis, while maintaining a high level of confidence and professionalism. This position must be able to work on complex problems, while balancing a large workload in a fast-paced environment. They will work closely with the Franchise business, Technology and Service Transformation teams.

Job Responsibilities:

• Listen and understand the customer’s needs and provide proactive suggestions as well as answers to improve customers’ use and satisfaction
• Participate in meetings to understand business requirements and development objectives.
• Provide guidance to the business and project team with respect to technical feasibility, complexity, and level of effort required to deliver a custom solution.
• Communicate new features to customers and stay current on releases.
• Continuously identify and develop solutions for process efficiency improvements to improve operations and productivity.
• Escalate issues and recommendations to management as appropriate.
• Ad hoc technical accounting research
• Contribute to the development of internal knowledge base, user guides, and other various communications systems.
• Produce Ad-hoc reports when requested.
• Provide performance tuning on existing reports to enhance end user experience.
• Create IT documents for knowledge base, user guides, and other various communications systems.
• Manage business application reports using Intacct report writer (creating new reports and updating existing reports).
• Other responsibilities as assigned based on business need.
• This position will require travel.

Job Requirements:

• Bachelor’s degree in Business Administration, Accounting, Management Information System or equivalent experience
• Certified Public Accountant (CPA) a plus though not required
• Solid understanding of general accounting concepts
• Commitment to customer service with a strong sense of ownership for projects and results.
• Advance usage of Excel & Microsoft Word
• Experience working with an Accounting or ERP/Financial software application is a plus
• Strong analytical and problem solving skills
• Strong organizational skills with the ability to multi-task in a fast paced environment
• The ability to learn quickly and research issues for which you may not have an immediate answer.
• Highly enthusiastic, positive-minded, customer focused, service-orientated
• Excellent English language written and verbal communication skills, including clear speaking voice and good use of grammar
• Proven success in a team environment and collaborating across teams
• Experience with Intacct is strongly preferred

Tagged as: Cloud Accounting, Intacct